I was forced to do this post because for the second time around Citibank Philippines delivered my Replacement Credit Card to a wrong address.
Well actually it is not really wrong but they send it thru my Philippine Address. I just don’t know how their system works? Here is my story.
At first I made a request to send my replacement card to Saudi Arabia then after two weeks i learned that they have made a mistake by sending it thru my Philippine Address. At first it is acceptable. Then I again called Citibank Philippines to say that they have send it in the wrong address, then the agent told me that it is their mistake and they will do their best to send it to me with in 1 week in my international address. ( They even reconfirm the exact address ). After 10 day I again follow up the card and they told me it was sent thru UPS. After that I again call them and gave me some excuses that it is not yet done etc.. Then just this morning I called them again and they told me that my card has been delivered already and when I checked where, It is again delivered to the wrong address again in Philippines.
How come that the other agent told me that it was send thru UPS for International delivery and then again delivered to Philippines. Our company here in Saudi Arabia has a big account in UPS so I don’t think that they cannot find our office.
It is really sad to have this kind of experience, Because first of all I have been spending some money in calling long distance just to give them instructions and yet they cannot follow a simple instruction. Is it the agent mistake or the delivery unit mistake ? Well I don’t know. If it is not for my PayPal issue I will not renew my card. I just forced to do so since that is the only possible way to get my money from here in Saudi Arabia.
So if you are thinking on asking Citibank Philippines in sending your replacement card overseas, Please think twice. Now I have to spend for DHL so that I am sure that my card will be delivered to me on time. But again that is another expenses 🙁