Notification of Limited Account Access from Paypal?

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I just received notification from PayPal that my account is under Limited Account Access. Actually I don’t know why they did this. The only thing that had happen yesterday is I tried to transfer some funds to my Xoom Account and suddenly there has been some error.

And then when I open my email today it shows me this message.

Dear Dexter Panganiban,

As part of our security measures, we regularly screen activity in the PayPal system. During a recent screening, we noticed an issue regarding your account.

We have reason to believe that your account was accessed by a third party. Because protecting the security of your account is our primary concern, we have limited access to sensitive PayPal account features. We understand that this may be an inconvenience but please understand that this temporary limitation is for your protection.

Case ID Number: XX-XXX-XXX-XXX-XXX

For your protection, we have limited access to your account until additional security measures can be completed. We apologize for any inconvenience this may cause.

To review your account and some or all of the information that PayPal used to make its decision to limit your account access, please visit the Resolution Center. If, after reviewing your account information, you seek further clarification regarding your account access, please contact PayPal by visiting the Help Center and clicking “Contact Us”.

We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.

Sincerely,
PayPal Account Review Department

Upon checking the site and checking the link ” Learn why your account access is limited. ” it shows like this

Nov. 12, 2007: We have reason to believe that your account was accessed by a third party. Because protecting the security of your account is our primary concern, we have limited access to sensitive PayPal account features. We understand that this may be an inconvenience but please understand that this temporary limitation is for your protection

How to lift this Limited Account Access ?

According to Paypal Resource Center I have to do 3 things as follows :

Change Password
Change Security Question
Add Credit Card Details

I don’t have problem in the first two items but I do have problem in the last item since until now, my account is not yet verified due to the reason that Citibank sent my Card into a wrong Address. I have waited for 1 month and they just send it to my Philippine Address rather than my International Address.

What are the things I can do while on Limited Account Access ?

receive payments
place logos into your auction listings or on your website
update your account information

It only means PayPal can continuously enjoy your earned dollars, But you cannot get it until the ban has been lifted.

What are the things I can’t do while on Limited Account Access ?

send or request money
electronically transfer funds from your PayPal account
close your account

This is sad since we cannot enjoy the money that we earned. I still have $122 in my account, So I have to fixed this things in order for me to get my money.

Conclusion

I will take this on a positive side. What If it is true that somebody is trying to access my PayPal Account? and so PayPal just saved my day.

But it only means that Transferring Paypal to Xoom is not that 100% working smooth although I have tried transferring money from Paypal to Xoom before but not successful . Why will PayPal thinks that Xoom is a Third Party who is trying to access my account without my permission.

Do you suggest any other means of accepting funds from your international partner? Let me know your experience regarding this matter.

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Comments

7 Responses to “Notification of Limited Account Access from Paypal?”

davis on January 8th, 2008 11:26 pm

can someone help me paypal has limited my account access and they want my bank statement but the adderess and the name on it is different to the one which is reistered on paypal i have still sent it but will it work or not. please help me solve this problem. If it does gt sorted i wil pay you.

[Reply]
Dexter on January 10th, 2008 10:30 am

@ Davis,

I would like to help you but the problem we are on the same way.

The only difference is you have your name different. But did you sent the documents with their required cover sheet?

[Reply]
Cybershimla on January 30th, 2008 7:52 pm

Hi

[Reply]
Cybershimla on January 30th, 2008 7:53 pm

http://www.cybershimla.com

[Reply]
iceTECH on February 24th, 2008 12:36 pm

I known it’s been quite a while since this was posted but I have the same problem right now… Kekelanganan ko ba yung EON card para ma-verfy ko yung account ko.. Thanks

[Reply]
Dexter on February 24th, 2008 2:02 pm

@ Icetech

YesI believe you have to use it.. And ussually they will ask you to send them the details.. My account has been removed from limited just last month

[Reply]
dave Dyke on September 9th, 2008 3:57 am

Can anybody help.
I created a paypal account but I mentioned a faulty postal address and country.

Now I received a payment and my account is limited. I sent an e-mail to them, do any body know if they will unlimit my account once I request to change these information?

How long does that take?

[Reply]

1 pingsLinks To This Post

I and PayPal United Again : No More Limited Account » Tech At Hand on January 20th, 2008 11:59 am

[...] I have been in a limited account for the past 2 months, I already loose hope of restoring my account. And just yesterday when I [...]